Posts Tagged Patient Engagement
Posted by Darshana V. Nadkarni, Ph.D. in Biotech - Medical Device - Life Science - Healthcare on March 23, 2014
Dr. Akhil Saklecha, General Partner at Artiman Ventures talked about understanding the challenges of physician adoption of new technologies and discussed ways of overcoming resistance and enable adoption of new medical and heatlhcare technologies by physicians, at www.bio2devicegroup.org event. (See below, at the end of the article, more info on bio2devicegroup, EPPICon, TiEcon, & HTF conf.)
Entrepreneurs in the health technology sector, must first understand physicians, the environment they work in, and the nature of the work flow. Physicians have to be patient advocates, they often control the purse strings and make decisions on allocation of scare resources, and there is a potential to impact their adoption of new technologies by exercising influence upon them. Physicians generally have competitive, type A personalities and they do not want to lag behind in adoption of useful technologies, said Saklecha.
So what are drivers for adoption of new technologies? Technologies that solve problems that drive doctors crazy, get their attention. Entrepreneurs with “must have” technology, will find it easier to get it adopted. Entrepreneurs must focus on solving their problems, said Saklecha. In addition to understanding physician’s work challenges, it is also important to understand every single stakeholder, in the healthcare setting. For instance, Saklecha said he has seen some GI tools that solve a smaller problem but take up additional time of the scrub technician, general nurse, and GI nurse. All this would add to the expenses and if the technology does not offset the cost, it will be rejected. In fact, there is an early shift towards disposable colonoscopy devices because it saves set up and clean up time.
When it comes to money, “ignore it at your own peril”, said Saklecha. His advice was that entrepreneurs must map out the flow of money, very early on. They should get an understanding of where the revenue is generated and who makes the money and who loses the money. Given the tremendous pressure to save costs, it is extremely important that new technology does not add costs to the system, unless it is a huge value add in terms of quality of health. Entrepreneurs must know the flow of the money, direct and indirect costs and savings and they should understand CPT codes and reimbursement rules. Obtaining CPT code does not necessarily translate into reimbursement, warned Saklecha.
Entrepreneurs must focus on enhancing quality and patient safety, said Saklecha. Quality drives revenues and safety keeps patients alive and providers’ revenues are increasingly tied to performance. A thorough understanding of work flow and how it impacts all various service providers including nurses, physicians, clerks etc. is very important.
One of the valuable advice Saklecha gave was with regard to timing and specific point of insertion of new technology. Find a point of least friction for insertion of new techology, said Saklecha. With regards to timing, it is important to keep in mind that no benefits will be seen during the first month, and instead there may be adverse effects. Most inefficiencies will dissipate in the following 3-6 months and only then will the benefits begin to appear. So this may be a time to keenly observe and understand the impact and every little nuance of the new technology on the work flow. In the past decade, electronic medical records or EMR has been all the rage. However, data entry and management takes physicians’ time away from patient care. This is a challenge that is not yet effectively tackled, said Saklecha. Voice recognition and scribes are used but the both have challenges of cost and errors.
Saklecha gave examples of several medical technologies and how they overcame physician adoption challenge by solving their key pressure point. For instance, iRhythm cardiac monitoring device allows for remote monitoring of minimally “at risk” patients and it enables ER doctors to read the data and generate revenues. Insurance companies also like it because instead of sending the patients over for hospital stays, they can be sent home and patients enjoy the convenience. Minimally invasive blood test offered by Cardio Dx replaces cardiac stress test and it was a great improvement in saving costs. The company directly marketed it to primary care physicians. However, they misjudged and found that these doctors were slow to adopt because they were looking for validation from the cardiologists. That was an important lesson in physician adoption of new technologies. Now the company has pivoted and changed their marketing strategy and they are finding traction.
Another example is GI Dynamics which has a medical device that targets obesity. Bariatric surgery is complex and there is high morbidity population. The company has a fairly simple procedure that was found to simultaneously solve issues around hypertension and diabetes, while treating obesity. GI physicians loved the technology since it offered them a whole new class of patients. Just like GI physicians, cardiologists are also a competitive and procedure driven specialty, and they are quickly adopting new technologies in cardiac stents and percutaneous valves. The talk was highly interactive and generated lot of discussion.
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Please mark 3 great conferences focused on life science, medtech, & healthcare, in the next two months, in San Francisco Bay Area, on your calendar, & see info on life science networking group that meets every week.
www.eppicglobal.org EPPICon annual conference is on March, 29, at Westin, SF and it features a panel on “Neglected & Rare Diseases” http://bit.ly/1c1vvTR, on “Point of Care”, on “Innovations in Clinical Development of Novel Agents” and more. Excellent event to network with VCs, panelists, speakers & other professionals.
www.tiecon.org is on May 16 & 17 at Santa Clara Convention Center. On day 2, May 17th, it will feature a Life Science track with keynote and a distinguished panel on “Disruptions in Healthcare”. Great to network with entrepreneurs working inside and on the boundaries of various disciplines.
www.healthtechnologyforum.com annual conference is on May, 20 at Parc 55, Wyndham, SF and it has excellent lineup of speakers and panels with a broad focus on “pathways to sustainable health”. More specific panels will focus on patient engagement, medical ethics, IoT, health apps, building resilient communities and more. Excellent to network with physicians, non profits & other entrepreneurs.
www.bio2devicegroup.org meets every Tuesday & covers a broad range of topics pertaining to biotech, medical device and pharmaceutical industries. On Tuesday, March 22, at 8:30am Johannes Schweizer, Arbor Vita will talk on OncoE6™ Cervical Test that Predicts Development of Cervical Cancer www.bio2devicegroup.org – Free event, all are welcome. Become a member and network with diverse range of life science industry professionals.
Posted by Darshana V. Nadkarni, Ph.D. in Biotech - Medical Device - Life Science - Healthcare on April 26, 2013
Health Technology Forum promotes affordable health care through exploration and adoption of innovative technologies that positively transform healthcare. The Innovation Conference on April 13th, from this socially responsible perspective, fostered interesting dialogues in various panels. Highlights below from one of the panels.
Patient Engagement Panel
Promise and potential for patient engagement, in the context of consumer-centric environment, was discussed, in this panel moderated by Neil Versel, HIT journalist at Uni-Versel Media and freelance journalist for MobiHealthNews and Information Week . Dr. Laura Esserman, Professor at UCSF School of Medicine, talked about the importance of giving patients access to information, about their own health routinely, to create loops of continuous learning systems. “We need the data to drive and move care”, said Esserman. Jan Oldenberg, VP at Aetna and author of “Engage”, said, “engaged patients have better outcomes with fewer hospitalization, less adverse events, and engaged patients continue to make better choices”. The drivers for engagement include, convenience, meeting patients where they are, providing right tools and services, connecting them with caregivers, and giving relevant and timely data, said Oldenberg.
According to Amy Tenderich, founder of Diabetes Mine, currently the systems are not designed to support patients. A strong driver of patient engagement is their ability to connect with each other, said Tenderich. People often may not be interested in managing their health, but they respond to managing their self-image, said Dr. Kyra Bobinet, Senior Designer-Instructor in Behavior Design at Stanford University. Understanding the contributors to self image and explaining how the care will impact that, is more likely to get the patients engaged in their own care, said Bobinet.
Posted by Darshana V. Nadkarni, Ph.D. in Biotech - Medical Device - Life Science - Healthcare on April 8, 2013
Jan Oldenburg , a Vice President at Aetna and a nationally known expert in patient engagement, will participate in one of the twelve panel discussions at the upcoming Health Technology Forum Conference on April 19, 2013 at the UCSF Mission Bay Conference Center in San Francisco.
Jan Oldenburg – transforming healthcare through digital patient engagement
Ms. Oldenburg will participate in the panel addressing the topic of “Patient Engagement for Care Improvement”. Ms. Oldenburg is Vice President Patient and Physician engagement at Aetna and editor of a recently published book – Engage: Transforming Healthcare through Digital Patient Engagement. The questions Oldenburg and the panel will address, include:
- In this virtual age of lesser and lesser human contact, can technology be an enabler in creating dynamic partnership among patients, their families, and the providers of their healthcare?
- In a partnership model, who would establish the boundaries with regard to privacy, competent decision making, and ethical behavior, and ensure that they are respected?
Patient engagement has become a cornerstone today in discussions of accountable care. Strong patient engagement will have its basis on physician patient partnership and that relationship will have to be grounded in confidentiality and clarity about mutual responsibilities.
Oldenburg has a passion for examining the use of technology to deliver patient engagement tools and solutions. In addition to serving as the the editor of the “Engage! Transforming Healthcare through Digital Patient Engagement”, she was selected to be a member of the Consumer Empowerment Workgroup (CEWG) of the Health IT Policy Committee (HITPC). The HITPC makes recommendations to the National Coordinator for Health IT on a policy framework for the development and adoption of a nationwide health information infrastructure. The Consumer Empowerment Workgroup (CEWG) is charged with providing recommendations on policy issues and opportunities for strengthening the ability of consumers, patients, and lay caregivers to manage health and health care for themselves or others.
In recent years, the rules of patient engagement have changed. In a non-fiction book “The Immortal Life of Henrietta Lacks”, http://bit.ly/xrgzVM Rebecca Skloot discussed how cells retrieved from Henrietta’s cervical cancer, in 1951, have been the most widely used cells, have been bought and sold by the billions and have led to many discoveries and scientific insights.
These cells were taken without Henrietta’s permission and in those days no one talked about patient engagement or strived to create physician-patient partnership. Recently, when Lars Steinmetz and his team published the genome of the HeLa cells, Steinmetz and his colleagues gave little thought that it could ignite a bioethical lightning rod. But the descendants of Henrietta Lacks and other scientists and bioethicists were not pleased and they criticized Steinmetz’s decision to publish the sequence, noting that the HeLa cell line was established without Lacks’s consent and it may disclose genetic traits borne by surviving family members.
In addition to Ms. Oldenburg, other participants in the “Patient Engagement for Care Improvement” panel, will include Neil VerselLaura Esserman, Professor – UCSF School of Medicine and Amy Tenderich, Editor-in-Chief, DiabetesMine.com, an online support and advocacy group for diabetics. Neil Versel, HIT Journalist, Universal Media, will moderate the discussion.
For information on the other panel discussions and speakers at the conference and to register, please go to:http://www.healthtechnologyforum.com/conference/health-technology-conference-2013/